Last updated on July 1, 2018
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you’ve purchased multiple products during your order and would like to receive a refund, we must first receive any unopened product before we can apply your credit. To do this, please contact our Customer Service Team and we will provide further instructions to return your purchase.
If you’ve purchased a product with a monthly subscription, or have chosen to automatically renew your purchases monthly, you can cancel your subscription by simply contacting our Customer Service department prior to your next rebilling date.
Our promise to you: deliver high quality products and support them with a best in class customer experience, from shopping to delivery. Our product specialists are available 24/7 to help you find the best product for you. If for any reason, you are not entirely enjoying your experience with us, simply contact us and we will attempt to make things better.
Please note that upon the successful delivery of any Product, shipping fees are not refundable under any circumstances.
Refunds will only be applied to the original payment method used to make your purchase. We will under no circumstances issue a refund by check or through another method.
We reserve the right to refuse a refund if your conduct is deemed to be abusive of our policies.
Additional delays to receive your credit may apply depending on your banking institution which are outside of our control.