Refund Policy

Last updated on July 1, 2018

Refunds, Cancellations & Credits

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Reasons for Returns

  • Damaged Items:
    The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time at and we’ll let you know what your next steps are.
  • Returned by Customer:
    Due to every product being custom printed, we do not refund or exchange orders for buyer’s remorse, and size exchanges. If the item is returned, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
  • Wrong Address:
    If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
  • Unclaimed:
    Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Multi-product orders

If you’ve purchased multiple products during your order and would like to receive a refund, we must first receive any unopened product before we can apply your credit. To do this, please contact our Customer Service Team and we will provide further instructions to return your purchase.

Subscriptions

If you’ve purchased a product with a monthly subscription, or have chosen to automatically renew your purchases monthly, you can cancel your subscription by simply contacting our Customer Service department prior to your next rebilling date.

Our Exceptional Service Promise

Our promise to you: deliver high quality products and support them with a best in class customer experience, from shopping to delivery. Our product specialists are available 24/7 to help you find the best product for you. If for any reason, you are not entirely enjoying your experience with us, simply contact us and we will attempt to make things better.

Exceptions

Please note that upon the successful delivery of any Product, shipping fees are not refundable under any circumstances.
Refunds will only be applied to the original payment method used to make your purchase. We will under no circumstances issue a refund by check or through another method.
We reserve the right to refuse a refund if your conduct is deemed to be abusive of our policies.
Additional delays to receive your credit may apply depending on your banking institution which are outside of our control.

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NOTE: Due to Covid-19 fulfillment times have increased from 2-7 business days to 20-25 business days. Shipping times are added on top of that.
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